Technical Support Specialist

About

Description

Deel is a rapidly growing Software as a Service (SaaS) company that combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With a team of 6,000 across over 100 countries, Deel supports workers in 150+ countries, helping businesses scale smarter, faster, and more compliantly. As the fastest-growing SaaS company in history, Deel is transforming how global talent connects with world-class companies, breaking down borders that have traditionally limited hiring and career opportunities. The Technical Support Specialist role at Deel will involve ensuring customer satisfaction through efficient issue resolution, leveraging technical skills to diagnose, troubleshoot, and resolve complex issues, and collaborating with global teams to deliver exceptional support. The role requires 3+ years of experience diagnosing and troubleshooting technical issues, 1+ year of experience in Customer Support roles, fluency in English, strong analytical skills, experience using SQL, RESTful APIs, debugging tools, basic scripting knowledge, and experience with ticketing systems. Deel is an equal-opportunity employer, providing accommodation on request for applicants with disabilities.

Responsibilities

• Efficiently work through tickets and escalations via Jira and Slack, operating at Deel Speed
• Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues
• Provide clear, concise, and actionable updates to internal teams about technical problems
• Work closely with product, engineering and other global teams to resolve escalations
• Specialize in different business areas like Payroll and become a subject matter expert

Qualifications

• 3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment
• 1+ year of experience in Customer Support roles
• Experience using SQL, RESTful APIs and debugging tools (eg
• Postman, Chrome DevTools)
• Basic scripting knowledge (eg
• Python, Node
• js) and ability to read and understand code

Application instructions:

• Click on the green button to apply